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Order & Product Information
H&F Products offers custom printing where we print your personalized text for you at no additional cost. The cost of the card on our website includes the personalization service.
You can order custom printed products by filling in all the information requested on the order form. Once the quantity has been added, please continue to fill in the billing and shipping information. You have an option to provide us with the payment information before or after the approval process. If you choose to look at your proof before providing us with the payment information, please select "I will let you know after my approval" as your payment method. Please select a shipping method of your choice before submitting the order. From time to time, we do offer free shipping, so feel free to take advantage of any ongoing promotions.
Once you have placed an order, a proof will be emailed to you within 1 business day. We provide a proof for each custom printed order. Our typesetters are looking mainly at the layout and overall aesthetic of the design when creating your proof. They are not reading your proof line-by-line, so please carefully review your proof for grammar, spelling, punctuation and text information. If any changes are needed to your text, layout, font, ink color, etc., please reply to the email and submit your corrections. We are glad to make as many changes necessary until you are completely satisfied with your proof. Once the order has been approved by you, your credit card will be charged and your order will be processed. In most cases, the order will ship within 1 business day unless specified on the website or the product is backordered. Please allow an additional business day if you have asked us to assemble your order.
Please note: Proofs are not provided for Return Address Labels, so please review your text carefully on the order form before submitting your order for this item.
Sample Requests
We offer samples for most of the products on our website. If you have planned your event in advance, we recommend purchasing samples prior to placing an order so that you can receive a physical card. Samples start at $3.00 each and are mailed through the United States Postal Service. Please allow 4-6 days to receive your samples. We also offer sample packs for birth announcements at $5.00 each, which can be ordered at the time of placing an order for Baby Shower Invitations. The sample packs include A Boy Announcement, A Girl Announcement, A Thank You Note & Seals.
Placing an Order By Phone
Orders can be placed on our secure website 24 hours a day, 7 days a week. If you prefer to place an order by phone, you can contact our customer service department at 512.722.6024. Our customer service phone lines are open Monday through Friday 9:00 a.m. to 7:00 p.m. CST and Saturday 9:00 a.m. to 2:00 p.m. CST.
If you are placing a custom printed order by phone, please remember to carefully review all of the text during the proofing process. Our customer service representatives are highly trained, competent individuals, but an occasional human error may occur when taking text over the phone. It is the customer's responsibility to confirm spelling, grammar, event information, layout, etc. Please remember that we are always happy to make changes or corrections on your proof. We will not print anything until we receive your proof approval, and we will print exactly what you approve.
Assembly
Some products on our website may include extra pieces or may be offered with an optional embellishment that needs to be assembled. This might be a ribbon or bow or standout. There is an additional fee for this service, and adding this option may increase the processing time by 1-2 business days. The assembly requirements and other details will be listed in the product information.
Reorders
If you have placed an order with us that has already left our warehouse, but you need additional cards, please call our customer service department to place a reorder. A reorder will automatically reference your original proof, so you do not have to enter your personalized text or go through the proofing process again. When you call, please reference your original order number, and one of our representatives can place a reorder for you and take your payment information by phone. We will do our best to print and ship your reorder as quickly as possible.
Reprints
If you have placed an order with us that has already been approved and printed, and you realize there was an error in your text or you need to make changes to your text, please call our customer service department to request a reprint. We offer a discount on reprints, but it may vary on the product ordered.
Early Envelopes for Birth Announcements
We are happy to provide early envelopes for birth announcement orders; however, due to our quick processing times, we do not offer early envelopes for other orders. To request early envelopes for your birth announcements, please select "Yes" in the "Early Envelopes" option and the envelopes will be mailed to you within 2 business days. There will be an additional charge of $5.00 for this service. Then, when your baby has arrived, you can provide all of the details for the announcement and we will proceed through the proofing process with you.
Payment Options
We are happy to accept payments with major credit cards: Visa, MasterCard, American Express and Discover.
Your credit card will not be charged at the time you submit your order. We only charge your credit card once you have reviewed the proof and approved it. Once the payment transaction has been completed and processed, your order will be printed and shipped the next business day.
Promotional Offers and Coupon Codes
If you have set up an account on our website and designated that you would like to receive newsletters and email promotions from H&F Products, you may receive monthly newsletters highlighting new products, coupon codes or promotional offers. The promotional codes can be entered in the shopping cart when you place your order for discounts.
Cancellations, Exchanges & Returns
If you would like to cancel a printed order (if the order qualifies for cancellation) and a proof is involved with your order, a $10.00 service fee will be retained for the proof that was provided. Orders cannot be cancelled if the order is approved and printed. Once you approve your proof, your order is sent directly to our printing department. Changes and cancellations cannot be made once your order is approved.
However, if you are not satisfied with the quality or the colors, we will work with you to make it right. We will work with you and replace the invitations with the invitations of your choice. Under any circumstances, if the error has been made on our end, we will replace the product at no additional cost to you. At H&F Invitations, we pride ourselves in 100% customer satisfaction.
We recommend that you do not return any product unless you have received a return authorization from our customer service department. If you have questions regarding any of our policies, please contact our customer service department, and we will be happy to help
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